Victim assistance
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The
police regret that you have become a victim of crime and aim to give
you the best possible support and help.. This website gives
information about police and justice procedures in Luxembourg and also
about victim support services.
If you have any additional questions, do not hesitate to contact the
police officer in charge of your case.
If he/she is unavailable, contact another member of the unit,
or your nearest local police station.
Police procedure when you report a crime
Before making an official report, the police officer dealing
with your case will question you about the circumstances of the offence.
Try to provide as much information as possible. This will be extremely
helpful in identifying the offender.
Once the report is complete the police officer will ask you to sign it.
What happens next?
The officer dealing with your case will carry out any further
investigations necessary and then send the completed file to the Public
Prosecutor.
After examining the file, the Prosecutor will decide
whether to pursue the case further. At the end of this investigation,
the file may be passed on to the relevant court for prosecution.
If
you have any questions concerning compensation for damages or injury
sustained as a result of a crime, you should contact the victim support
service or speak to a
lawyer. Further information is available
at Indemnisation
des victimes d'infractions violentes
Reporting
an incident
You may be nervous about reporting a crime or afraid that you will
not be believed or that your complaint will not be taken seriously.
We nevertheless encourage you to report all incidents to the police as,
without your help, they will not be able to identify the suspect, who
may possibly carry our further offences. Please play your part in the
prevention of crime.
Inform the police force of the offence and add your contribution to the
prevention of crime!
Reactions of victims
People who have been victims of crime react in different ways.
If
you feel that your usual sense of security and normality is affected in
the days after being a victim of crime, do not hesitate to contact the
victim support services.
These provide specialized emotional and psychological support to help
you come to terms with what has happened.
Service d’Aide aux victimes / Parquet
Général:
Tel : 47 58 21-627 or 47 58 21-628
You may also wish to contact a therapist or your local GP.
Additional information concerning victim support services is available
on our website: Victim
assistance services
What to
do …?
If
you are involved in a road traffic accident...
- try to ensure your own and other
people's safety at the site of the accident
- if anyone is injured, call 112 immediately for an ambulance
- if there is material damage, fill out an accident report form
- if there is any disagreement between the parties involved dial
113 for the police.
- inform the insurance company about any damage
In
case of a break-in or burglary…
- call the police immediately on
113
- do not touch anything
- inform your insurance company
In
case of assault or injury…
- call the police immediately on113
- preserve your clothing and valuable damaged in the attack.
They will be used as evidence
If
you witness violence…
- call the police immediately on 113
- make your presence known, but avoid placing yourself in danger.
- request assistance from others
- observe the offender carefully so you can give a description of
him/her later.
- offer assistance to the victim but without compromising either
his/her or your own safety.
- make yourself available to the police for a witness statement
In case of rape…
- contact
immediately the police on113
- do not wash or take a shower. This is necessary to preserve the
evidence.
- preserve your clothing (if possible in a paper bag)
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